.webp)
%20(1).png)
Our leadership.
Senior customer transformation leadership and impact.
Customer leadership,
in the AI-era.
Empact is a founder-led, specialist advisory with over two decades of experience addressing strategic challenges in complex and regulated environments - supporting organisations through growth, operating model and technology-driven change and transformation.
_______
Prior to founding Empact, John spent over 15 years in Big 4 consulting at Director and Partner level, and has also held senior executive roles within global technology and innovation firms.
His work sits at the intersection of customer strategy and innovation, operational performance excellence, and championing the customer in responsible and scaled AI adoption.
John works as a strategic associate and can call upon a network of senior specialists as required. Engagements are selective, flexible, and designed to be hands-on in support of leadership - working directly or as a trusted associate to professional services firms.
Across his career, John has worked with organisations such as: Lloyds Banking Group, NatWest, Aviva, Brit insurance, Dixons Stores Group, Transport for London, York City Council, The Cooperative and the British Olympic Association.
_______
John is London based with proud roots in the north of England. Outside of client work, he is a trustee of a mental health charity and is deeply interested in how organisations support people with complex needs.
john@empact.uk
Empact, Managing Director.
What sets
Empact apart?
Empact is intentionally different.
We are deliberately compact, selective and founder-led.
Engagements are priorised on impact and supported by proprietary methods and AI-tooling, with access to a trusted network of specialists.
Performance leadership.
We provide hands-on strategic and practical leadership linking together market, product and operational performance - underpinned by our proprietary Empact Performance Model™.
Customer advocacy
in transformation
and AI adoption.
We act as a customer champion at executive level - embedding real human context into strategy, governance and AI adoption.
Delivering in complexity and high scrutiny.
Empact operates confidently in complex environments engaging effectively with front-line colleagues, executives, and transformation, enterprise and third-line audit teams.
We are also experienced in working within regulatory, ethical and reputational requirements - helping leaders evidence good customer outcomes.
Focused, senior-led engagement.
Empact is senior-led and focused on high-impact strategic exercises or roles.
We engage where trust, performance and AI capability materially affect outcomes, bringing independent perspective and skilled challenge. This focus allows us to go deeper, move faster and remain accountable.
Empathy treated as an enterprise capability.
We embed empathy across strategy, decisions, platforms and operations - not confined to culture, training or research. This is our passion - to help fuel performance, growth and good outcomes for real people.
Modern agility, AI methods, and impact.
We use modern, continuously evolving methods - including proprietary AI tooling underpinned by our Empact Performance Model™ - to provide and enrich insight, pace and adaptability, and stand far out from legacy delivery models.
Start a conversation.
Start a focused conversation to explore your priorities, pressures and performance.