Our terms of service.

Last updated: January 2026

1. About Empact

These Terms of Service govern your use of the Empact website and any related content or services.

Empact and this website is operated by Empact Transformation Ltd, a company registered in England and Wales (Company No. 16943827), with its registered office at 124-128 City Road, London, EC1V 2NX, United Kingdom.

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use this website.

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2. Nature of services

Empact provides advisory, consultancy, diagnostic and product development services relating to business performance, customer experience, operating models and the responsible use of artificial intelligence.

This includes, where agreed in writing:

- strategic and operational consultancy,

- structured diagnostics and assessments,

- transformation design and assurance,

- and the design, development and assurance of AI-enabled products, tools and software-based services, including prototypes, decision-support systems and software delivered on a software-as-a-service (SaaS) basis.

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Mental Health and Neurodiversity:

We are passionate about helping organisations serve the complex needs of all retail and affluent customers.

We help organisations design, validate and test how their servicing works for diverse human context, including and covering neurodiversity and those experiencing mental health challenges, whether acute, persistent, or periodic.

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Professional Advice:

Information made available on this website is provided for general informational purposes only.

Nothing on this website constitutes professional advice, regulated advice, or a binding offer of services. Any engagement with Empact will be governed by a separate written agreement setting out scope, responsibilities, limitations and fees.

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3. Responsible use of artificial intelligence

Empact supports the responsible, ethical and transparent use of artificial intelligence.

Where Empact designs, develops or advises on AI-enabled tools or systems:

- such systems are intended to support human decision-making,

- responsibility for decisions and outcomes remains with the client organisation,

- appropriate governance, testing, oversight and human review are essential.

Empact does not provide automated decision-making systems for use in regulated or legally binding decisions unless expressly agreed in writing and supported by appropriate governance and safeguards.

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4. Intellectual property and trade marks

All content on this website, including text, graphics, logos, images, video, frameworks, models and written materials, is the property of Empact Transformation Ltd or its licensors and is protected by copyright and other intellectual property laws.

EMPACT™ is a trade mark of EMPACT TRANSFORMATION LTD filed with the UK Intellectual Property Office.

EMPACT PERFORMANCE MODEL™ is a trade mark of EMPACT TRANSFORMATION LTD filed with the UK Intellectual Property Office.

You may not use, reproduce, distribute, adapt or display the EMPACT or EMPACT PERFORMANCE MODEL names, brands, trade marks, models or materials without prior written consent from Empact Transformation Ltd.

Unauthorised use may infringe copyright, trade mark and other applicable laws.

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5. Use of images and media

All images, photography, video and visual assets displayed on this website are either:

- owned by Empact Transformation Ltd, or

- used under valid licence from third-party rights holders.

You may not copy, download, reproduce, distribute or reuse any images or media from this website without prior written permission from the relevant copyright owner.

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6. Acceptable use

You agree to use this website only for lawful purposes and in a manner that does not:

- infringe the rights of others,

- restrict or inhibit anyone else’s use or enjoyment of the website,

- introduce malicious software or attempt unauthorised access,

- misuse, misrepresent or scrape content from the site.

- Empact reserves the right to suspend or restrict access to the website at its discretion.

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7. Disclaimer

While Empact seeks to ensure that information on this website is accurate and current, no warranties are given as to its completeness, accuracy or suitability for any purpose.

Any performance metrics, percentafe ranges, benchmarks, case-study examples or illustrative outcomes referenced on this website are indicative only and are not guarantees of performance or results. Stated information is based on a combination of direct professional experience, pattern analysis, and relevant publicly available research.

All information is provided “as is”, without warranty of any kind, whether express or implied.

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8. Limitation of liability

To the fullest extent permitted by law, Empact Transformation Ltd shall not be liable for any loss or damage arising from:

- use of this website,

- reliance on information contained on this website,

- use of any AI-enabled tools, prototypes or outputs described or referenced on this website.

Nothing in these Terms limits liability for fraud or any liability that cannot be excluded under applicable law.

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9. Third-party links

This website may include links to third-party websites for convenience. Empact does not endorse and is not responsible for the content, availability, security or practices of any third-party sites.

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10. Changes to these terms

Empact reserves the right to amend these Terms of Service at any time. Changes take effect immediately upon posting to the website. Continued use of the website constitutes acceptance of the revised terms.

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11. Governing law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.